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DYW Help Section
If you encounter technical problems or have a query during the course of browsing the site please take a look at the information provided below to see if your question has been answered. If you cannot find an appropriate response for your query, please feel free to Contact me.
- How do I locate a particular document?
- How do I know it is the appropriate document for my purposes?
- In what format are the documents provided?
Ordering & Payment
- What payment methods are accepted?
- How do I place an order/purchase a document?
- Why is my email address required?
- Is the payment server secure?
Document Delivery
Q. How do I locate a particular document?
A. There are two ways to locate a document on the website. You can either browse the document list on the left hand side of the screen or you can use the search box also available on the left hand side of the screen.
If you are unable to find a specific document or are unsure about which document you might need for your particular circumstances please feel free to Contact me and I will assist you.
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Q. How do I know it is the appropriate document for my purposes?
A. When purchasing a particular document, you will notice a 'Related links' section on the top right hand side of the page. These links provide additional information on the purpose of the particular documents and their application.
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Q. In what format are the documents provided?
A. The documents available for purchase are provided in Word format and should be accessible with any word processing software.
Some of the free documents are also provided in Portable Document Files (PDF) and will require Adobe Acrobat to view. This can be downloaded for free.
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Q. What payment methods are accepted?
A. Payments can be made with a credit or debit card via the secure online payment provider Paypal. Holding an account with Paypal is optional - you will not be required to open an account to make payment.
Payment can also be made by cheque if preferred.
Q. How do I place an order/purchase a document?
- Do not close or refresh the page.
- Please wait to be re-directed to the download page
- If you have provided your email address, you will also be sent a confirmation email with the download link included.
- The download link will EXPIRE in 4 days.
Alternative payment methods
If you do not wish to make an online payment, personal cheques can also be accepted. Please use the Contact form to request the appropriate payment information.
Q. Why is my email address required?
A. Your email address is required to send the purchase confirmation email and the document email enclosing the download link in the event that you are not immediately re-directed to the download page. DYW does NOT store email addresses or use them for unsolicited emails.
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Q. Is the payment server secure?
A. Yes. Paypal is a worldwide payment provider operating completely secure servers. DYW does NOT retain or store credit/debit card details.
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Q. When will I receive purchased document/s?
A. If making online payment you will be directed IMMEDIATELY to the download page to download the purchased documents. Additionally, within a few minutes of purchasing the document/s you should receive both a confirmation email and an email enclosing the download link for the documents.
If making payment by way personal cheque, your documents will be sent by way of email attachment once the cheque has cleared. This can range from between 4-7 working days depending on the bank.
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Q. Why haven't I received my document/s?
A. Upon completion of the online payment process you should be immediately directed to the download page. If this was not the case it may be either;
- that insufficient time was given for the browser to change to the download page or;
- that there was a temporary problem with the download server
You should have also received an email enclosing the download link. If this was not received it may be that the email was filtered into your junk mail or spam folder.
If you have not been successful in locating the email or accessing the download page please Contact me with full details of the document/s purchased and I will locate the files for you.
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